Water Lily

Postage & Delivery

Individual items such as soap bars are posted within 1 day of ordering, we supply a small box and label and post via Royal Mail 2nd class. Other items including boxes up to 2kg are posted via 1st class mail.  Large orders are posted via Parcelforce 24-48hr delivery. For wholesale we liase with you to find the most convenient postal service for an efficient delivery.  

If you have any questions please contact us via the home button at the top of the page.

2nd class Royal Mail shipping £3.20 (3-5  working days).

1st class Royal Mail shipping (up to 1kg) £7.00.

1st class Royal Mail shipping (1-2kg) £10.00. 

Returns

If you receive a damaged item please photograph it and contact us immediately (ideally within 3 days) stating your order number and date of purchase. Please return the item unused in all of its original packaging as we cannot refund or replace used items you must pay return postage. We will replace your items and post them free of charge or refund the cost.